Shipping & Delivery
An order that is placed during business hours is usually shipped the same day, unless it is a special select item. (Please note regular delivery does not include shipping to Alaska and Hawaii. If you need in this regard, kindly get in touch with us by clicking "contact us".) Regular sized orders will be shipped via FedEx or UPS. Larger orders may require a LTL shipment. In the event that your order requires LTL shipping, you will be contacted to verify shipping information. Please note: For your protection, we require your signature on delivery for all residential addresses. If you request no signature upon delivery, Hoteldepot.US assumes no responsibility or liability for lost or damaged merchandise.
Free Shipping Items
Some items qualify for free shipping. Only the items with the blue free shipping symbol qualify and are only eligible if they are being shipped within the contiguous United States (lower 48 states). Items being shipped outside of the contiguous United States will incur shipping charges.
Returns & Replacements
If you are unhappy with a product, contact us within 30 days of receipt.
All returns require authorization and must be made within 30 days of receipt. Returns and exchangs are processed within 1 to 2 business days.
All returned items must be unused, unwashed, and in the original packaging. The customer is responsible for all shipping costs. Returns are subject to a 20% restocking fee and the customer will only be refunded the cost of the product(s). We ask that all customers carefully review pictures and product descriptions available on the website, or give us a call for product details, before placing your order if uncertain about product details.
If the product(s) is/are damaged, defective, or the wrong item(s) was/were shipped, please contact us immediately. After receiving approval, a call tag to pick up the defective/wrong item may be arranged. When we receive and review the returned item(s), we will send the correct replacement item(s).